Personal Care Assistant

Job brief

We are looking for a competent personal care assistant to support physically or mentally challenged customers in their everyday lives. The fulfilment and satisfaction that comes with helping others surpasses the challenges of this job.

If you’re a compassionate, positive person who isn’t afraid to work hard, then this is a job for you. We expect you to be polite and a good communicator. Experience in housekeeping tasks and caring for the elderly or sick will make you a strong candidate.

Responsibilities

• Ensure clients receive their medication on time
• Support clients who can’t move on their own
• Help clients dress, bathe, eat etc.
• Assist clients with physical therapy exercises
• Cook meals according to the customer’s restrictions
• Help customers with their shopping
• Do necessary housekeeping to maintain a clean environment
• Provide emotional support
• Inform physicians or supervisors about uncommon events
• Act quickly and responsibly in cases of emergency

Requirements

• Proven experience as personal care assistant
• Committed to health & safety
• Able to do housework and cooking
• Well-organized and reliable
• Excellent communication and people skills
• Positive and compassionate attitude
• Strong ethics
• Physical stamina
• CPR certified
• High school diploma or equivalent
• A valid driver’s licence

Qualified and Interested Candidate should forward their current CV/Resume to:

The HR on cv.africashconcept@outlook.com

Nursing Supervisor

Job brief

We are looking for a qualified nursing supervisor to oversee patients and manage the nursing team of our facility.

Our ideal candidate has solid experience as a registered nurse and is able to handle stressful situations. This position also requires team management skills and a problem-solving attitude. Further training in management or administration would be a bonus.

Ultimately, you should be able to ensure smooth nursing operation at our facility through day-to-day management and long term planning.

Responsibilities

• Schedule nurses’ shifts
• Assign nurses to patients
• Ensure nursing operational standards are met
• Provide reports on productivity, quality and customer service metrics
• Ensure all nurses follow policies and procedures
• Train new team members
• Evaluate nurses’ performance
• Inform family members about medical procedures and doctors’ instructions
• Handle complaints or other issues
• Establish a compassionate environment by providing psychological support to patients, family and friends
• Keep records of nurses’ files, patients’ cases and procedures

Requirements

• Proven work experience as a nursing supervisor
• In-depth knowledge of hospital procedures
• Thorough knowledge of legal regulations and best practices in healthcare
• Team management skills
• Great communication and people skills
• Excellent organizational and problem-solving skills
• BSc or diploma in nursing; training in healthcare administration is a plus
• Valid nursing license

Qualified and Interested Candidate should forward their current CV/Resume to:

The HR on cv.africashconcept@outlook.com

Medical Office Manager

Job brief

We are looking for a qualified medical office manager to run our medical facility. You will be responsible for day-to-day operation, budgeting and maintaining medical and staff records.

As a medical office manager, you should demonstrate excellent organizational skills and the ability to perform well in stressful situations. Our position also requires knowledge of healthcare systems operations.

Ultimately, you should be able to ensure steady workflows and uninterrupted service in our medical facility.

Responsibilities

• Monitor budget and billing payments
• Order medical and office supplies
• Develop and implement office policies and procedures
• Supervise office staff, including receptionists, secretaries and cashiers
• Maintain medical and staff records
• Liaise with doctors and nurses to identify potential office dysfunctions
• Arrange cleaning staff and emergency maintenance services as necessary
• Provide informative material for patients
• Generate inventory records
• Ensure compliance with current healthcare regulations, medical laws and high ethical standards

Requirements

• Proven work experience as a medical office manager
• Knowledge of accounting, data and administrative processes and principles
• Ability to handle medical records discreetly
• Knowledge of medical issues and terminology
• Excellent organizational and time-management skills
• Ability to multi-task and perform well in stressful situations
• Communication skills and a customer service orientation
• BS degree in Healthcare Administration, Business or relevant field

Qualified and Interested Candidate should forward their current CV/Resume to:

The HR on cv.africashconcept@outlook.com

Medical Administrative Assistant

Job brief We are looking for a Medical administrative assistant to organize our medical facility’s functions. You will support day-to-day operations by performing administrative tasks and ensuring high quality customer service for our patients. As a Medical administrative assistant, you will perform various tasks on a daily basis. So, you should be able to multitask and prioritize. We also expect you to handle sensitive information confidentially. If you are able to combine exceptional communication skills with an ability to perform ‘behind the scenes’ tasks, we would like to meet you. Ultimately, you should be able to ensure our medical facility’s smooth operation by accurately completing administrative tasks in a timely manner. Responsibilities Interview patients for case histories prior to appointments Update and maintain patients’ health records Assist patients with initial paperwork Schedule and coordinate appointments Process insurance claims in compliance with law requirements Use medical software to support all transactions Manage receivable and payable accounts and maintain financial records Answer patients’ queries and ensure quality customer service Collaborate with doctors and nurses to help with medical examinations, schedule tests and order supplies Ensure compliance with procedures Keep up-to-date with changes in medical and insurance legislation Requirements Proven work experience as a Medical administrative assistant Hands on experience with medical software and MS Office Knowledge of healthcare operations Familiarity with medical and insurance legislation Excellent organizational and multitasking skills Customer-oriented communication skills High school diploma; certification in medical administration is a plus Qualified and Interested Candidate should forward their current CV/Resume to: The HR on cv.africashconcept@outlook.com

Helping hands in Agege Lagos - Agege

Helping hands in Agege Lagos - Agege

Dispatcher Officer

Job brief

We are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages and track vehicles.

The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision.

The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

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Responsibilities

• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information

Requirements

• Proven experience as dispatcher or relevant position
• Tech-savvy with knowledge of relevant methods (CAD)
• Fast typing with experience in data entry
• Knowledge of procedures and guideline for emergency situations
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking
• High school diploma

Qualified and Interested Candidate should forward their current CV/Resume to:

The HR on cv.africashconcept@outlook.com

Call Center Manager

Job brief

We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.

An excellent call center manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must also have excellent customer service and communication skills.

The goal is to do everything possible to attain goals and achieve great results for our company.

Responsibilities

Develop objectives for the call center’s day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
Assume responsibility of budgeting and tracking expenses
Hire, coach and provide training to personnel to maintain high customer service standards
Monitor and improve ordering, telephone handling and other procedures
Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Prepare reports for different departments or upper management
Requirements

Proven experience as call center manager or similar position
Experience in customer service is required
Knowledge of performance evaluation and customer service metrics
Solid understanding of reporting and budgeting procedures
Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
Proficient in MS Office and call center equipment/software programs
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with a problem-solving ability
Positive and patient
High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plusJob brief

We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.

An excellent call center manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must also have excellent customer service and communication skills.

The goal is to do everything possible to attain goals and achieve great results for our company.

Responsibilities

Develop objectivJob brief

We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.

An excellent call center manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must also have excellent customer service and communication skills.

The goal is to do everything possible to attain goals and achieve great results for our company.

Responsibilities

Develop objectives for the call center’s day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
Assume responsibility of budgeting and tracking expenses
Hire, coach and provide training to personnel to maintain high customer service standards
Monitor and improve ordering, telephone handling and other procedures
Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Prepare reports for different departments or upper management
Requirements

Proven experience as call center manager or similar position
Experience in customer service is required
Knowledge of performance evaluation and customer service metrics
Solid understanding of reporting and budgeting procedures
Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
Proficient in MS Office and call center equipment/software programs
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with a problem-solving ability
Positive and patient
High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plusJob brief

We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.

An excellent call center manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must also have excellent customer service and communication skills.

The goal is to do everything possible to attain goals and achieve great results for our company.

Responsibilities

Develop objectives for the call center’s day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
Assume responsibility of budgeting and tracking expenses
Hire, coach and provide training to personnel to maintain high customer service standards
Monitor and improve ordering, telephone handling and other procedures
Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Prepare reports for different departments or upper management
Requirements

Proven experience as call center manager or similar position
Experience in customer service is required
Knowledge of performance evaluation and customer service metrics
Solid understanding of reporting and budgeting procedures
Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
Proficient in MS Office and call center equipment/software programs
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with a problem-solving ability
Positive and patient
High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a pluses for the call center’s day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
Assume responsibility of budgeting and tracking expenses
Hire, coach and provide training to personnel to maintain high customer service standards
Monitor and improve ordering, telephone handling and other procedures
Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Prepare reports for different departments or upper management
Requirements

Proven experience as call center manager or similar position
Experience in customer service is required
Knowledge of performance evaluation and customer service metrics
Solid understanding of reporting and budgeting procedures
Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
Proficient in MS Office and call center equipment/software programs
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with a problem-solving ability
Positive and patient
High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus

How to Apply:

Qualified and Interested Candidate should forward their current CV/Resume to:

The HR on cv.africashconcept@outlook.com