Dispatcher Officer

Job brief

We are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages and track vehicles.

The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision.

The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

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Responsibilities

• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information

Requirements

• Proven experience as dispatcher or relevant position
• Tech-savvy with knowledge of relevant methods (CAD)
• Fast typing with experience in data entry
• Knowledge of procedures and guideline for emergency situations
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking
• High school diploma

Qualified and Interested Candidate should forward their current CV/Resume to:

The HR on cv.africashconcept@outlook.com

Call Center Manager

Job brief

We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.

An excellent call center manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must also have excellent customer service and communication skills.

The goal is to do everything possible to attain goals and achieve great results for our company.

Responsibilities

Develop objectives for the call center’s day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
Assume responsibility of budgeting and tracking expenses
Hire, coach and provide training to personnel to maintain high customer service standards
Monitor and improve ordering, telephone handling and other procedures
Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Prepare reports for different departments or upper management
Requirements

Proven experience as call center manager or similar position
Experience in customer service is required
Knowledge of performance evaluation and customer service metrics
Solid understanding of reporting and budgeting procedures
Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
Proficient in MS Office and call center equipment/software programs
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with a problem-solving ability
Positive and patient
High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plusJob brief

We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.

An excellent call center manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must also have excellent customer service and communication skills.

The goal is to do everything possible to attain goals and achieve great results for our company.

Responsibilities

Develop objectivJob brief

We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.

An excellent call center manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must also have excellent customer service and communication skills.

The goal is to do everything possible to attain goals and achieve great results for our company.

Responsibilities

Develop objectives for the call center’s day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
Assume responsibility of budgeting and tracking expenses
Hire, coach and provide training to personnel to maintain high customer service standards
Monitor and improve ordering, telephone handling and other procedures
Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Prepare reports for different departments or upper management
Requirements

Proven experience as call center manager or similar position
Experience in customer service is required
Knowledge of performance evaluation and customer service metrics
Solid understanding of reporting and budgeting procedures
Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
Proficient in MS Office and call center equipment/software programs
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with a problem-solving ability
Positive and patient
High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plusJob brief

We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.

An excellent call center manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must also have excellent customer service and communication skills.

The goal is to do everything possible to attain goals and achieve great results for our company.

Responsibilities

Develop objectives for the call center’s day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
Assume responsibility of budgeting and tracking expenses
Hire, coach and provide training to personnel to maintain high customer service standards
Monitor and improve ordering, telephone handling and other procedures
Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Prepare reports for different departments or upper management
Requirements

Proven experience as call center manager or similar position
Experience in customer service is required
Knowledge of performance evaluation and customer service metrics
Solid understanding of reporting and budgeting procedures
Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
Proficient in MS Office and call center equipment/software programs
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with a problem-solving ability
Positive and patient
High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a pluses for the call center’s day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
Assume responsibility of budgeting and tracking expenses
Hire, coach and provide training to personnel to maintain high customer service standards
Monitor and improve ordering, telephone handling and other procedures
Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Prepare reports for different departments or upper management
Requirements

Proven experience as call center manager or similar position
Experience in customer service is required
Knowledge of performance evaluation and customer service metrics
Solid understanding of reporting and budgeting procedures
Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
Proficient in MS Office and call center equipment/software programs
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with a problem-solving ability
Positive and patient
High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus

How to Apply:

Qualified and Interested Candidate should forward their current CV/Resume to:

The HR on cv.africashconcept@outlook.com

Help Desk Manager

Job brief

We are looking for a qualified Help desk manager to join our team. You will be responsible for leading our technical support team to provide excellent customer service and resolve all technical issues.

As a Help desk manager, you should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position.

Ultimately, you should be able to ensure high quality technical support and increase client satisfaction.

Responsibilities

• Manage the help desk team and evaluate performance
• Ensure customer service is timely and accurate on a daily basis
• Recruit, train and support help desk representatives and technicians
• Set specific customer service standards
• Contribute to improving customer support by actively responding to queries and handling complaints
• Establish best practices through the entire technical support process
• Follow up with customers to identify areas of improvement
• Develop daily, weekly and monthly reports on help desk team’s productivity
• Provide customer feedback to the appropriate internal teams, like product developers

Requirements

• Proven work experience as a Help desk manager
• Hands on experience with help desk and remote control software
• Solid technical background with an ability to give instructions to a non-technical audience
• Customer-service oriented with a problem-solving attitude
• Excellent written and verbal communications skills
• Team management skills
• BSc degree in Computer Science, Information Technology or relevant field

How to Apply:

Qualified and Interested Candidate should forward their current CV/Resume to:

The HR on cv.africashconcept@outlook.com

Director of Finance

Job brief

We are looking for an experienced Director of Finance (Finance Director) to oversee all financial aspects of business and drive the company’s financial strategy and planning. You will be responsible for assessing the financial performance of the company as well as possible risks and investments.

A director of finance is a reliable professional with broad knowledge to all accounting, financial and business principles. They are strategic thinkers and effective leaders who can make the most profitable decisions.

The goal is to guide the company towards profitability and long-term success.

Responsibilities

• Drive the financial planning of the company by analyzing its performance and risks
• Retain constant awareness of the company’s financial position and act to prevent problems
• Set up and oversee the company’s finance IT system
• Set targets for and supervise all accounting and finance personnel (management accountants, internal auditors etc.)
• Oversee all audit and internal control operations
• Develop the corporate fundraising strategy and manage relationships with partners and investors
• Prepare timely and detailed reports on financial performance on a quarterly and annual basis
• Conduct analysis to make forecasts and report to upper executives
• Ensure adherence to financial laws and guidelines

Requirements

• Proven experience as director of finance or similar role
• In-depth knowledge of corporate finance and accounting principles, laws and best practices
• Solid knowledge of financial analysis and forecasting
• Proficient in the use of MS Office and financial management software (e.g. SAP)
• An analytical mind with a strategic ability
• Excellent organizational and leadership skills
• Outstanding communication and interpersonal abilities
• BSc/BA in accounting, finance or relevant field; MSc/MA is a plus
• CPA or other relevant qualification is a plus

How to Apply:

Qualified and Interested Candidate should forward their current CV/Resume to:

The HR on cv.africashconcept@outlook.com

Treasurer

Job brief

We are looking for a reliable Treasurer to manage organization’s financial aspects from cash management to corporate finance. Senior management will also depend on you to report and analyze relevant information.

We expect candidates who are experienced in financial management and swear by regulations. You should also be well-informed of financial planning processes and have a strong ability to report and explain issues to management. If you get excited when it comes to risk management and investments, we’d like to meet you.

The goal will be to protect the company’s finances to guarantee the long term success of business.

Responsibilities

• Perform risk management (liquidity, interest rates, ventures etc.)
• Assume responsibility for cash management procedures
• Manage the company’s investment activity and make decisions
• Assist in the development of financing strategies
• Maintain relations with banks and rating agencies
• Provide advice in matters of corporate finance
• Prepare budgets and monitor expenditures
• Implement relevant legislation and policies
• Submit reports of present financial situation and forecasting

Requirements

• Proven experience as treasurer or in a relevant financial role
• Thorough knowledge of financial legislation, regulation and practices
• Knowledge of monetary market, investment management and financing techniques
• Working knowledge of MS Office and financial management software (SAP, Oracle etc.)
• Good with numbers and figures
• Excellent communication and interpersonal skills
• Well-organized and reliable
• Excellent leadership and decision-making abilities
• BSc/MSc in finance, accounting or relevant field

How to Apply:

Qualified and Interested Candidate should forward their current CV/Resume to:

The HR on cv.africashconcept@outlook.com

Investment Analyst

Job brief

We are looking for an experienced Investment analyst to undertake financial research and report on prospective investment avenues. The successful candidate will study how an investment is likely to perform and how sustainable it is. You will participate in our sound portfolio-management strategy by providing the necessary data for our decision making process.

Responsibilities

• Examine and assess economic and market trends, earnings prospects, financial statements and various other indicators and factors to determine suitable investment strategies
• Look back at previous investment decisions and the thought process of making the investment decision
• Liaise with fund managers and network with industry professionals
• Monitor closely financial press and keep a track of market trends, opportunities, risks and new investment products
• Compile advisory reports and make informed recommendations on new investment opportunities and funds that could enhance or diversify portfolios
• Develop complex financial models and analyse legal documents

Requirements

• Proven working experience as an Investment analyst
• Solid understanding of financial set-up, procedures, statistics and economics
• Excellent investment analysis software user
• Strong numeric skills
• Excellent quantitative and qualitative analytical skills
• BS degree in Finance, Accounting or related field

How to Apply:

Qualified and Interested Candidate should forward their current CV/Resume to:

The HR on cv.africashconcept@outlook.com

Financial Analyst

Job brief

We are looking for a Financial Analyst to provide accurate and data based information on company’s profitability, solvency, stability and liquidity. You will research and analyze financial information to help company make well informed decisions, write reports and monitor financial movements.

Responsibilities

• Consolidate and analyze financial data (budgets, income statement forecasts etc) taking into account company’s goals and financial standing
• Provide creative alternatives and recommendations to reduce costs and improve financial performance
• Assemble and summarise data to structure sophisticated reports on financial status and risks
• Develop financial models, conduct benchmarking and process analysis
• Conduct business studies on past, future and comparative performance and develop forecast models
• Identify trends, advise company and recommend actions to a senior financial analyst based on sound analysis
• Track and determine financial status by analyzing actual results in comparison with forecasts
• Reconcile transactions by comparing and correcting data
• Gain and update job knowledge to remain informed about novelty in the field
• Consult with management to guide and influence long term and strategic decision making within the broadest scope
• Drive process improvement and policy development initiatives that impact the function

Requirements

• Proven working experience as a finance analyst
• Proficient in spreadsheets, databases, MS Office and financial software applications
• Hands on experience with statistical analysis and statistical packages
• Outstanding presentation, reporting and communication skills
• Proven knowledge of financial forecasting and diagnosis, corporate finance and information analysis
• Well informed in current financial subjects, accounting, tax laws, money market and business environments
• BS degree in Finance, Economics or related field

How to Apply:

Qualified and Interested Candidate should forward their current CV/Resume to:

The HR on cv.africashconcept@outlook.com

Financial Manager

Job brief

We are looking for a reliable Financial Manager that will analyze every day financial activities and subsequently provide advice and guidance to upper management on future financial plans.

The goal is to enable the company’s leaders to make sound business decisions and meet the company’s objectives.

Responsibilities

• Provide financial reports and interpret financial information to managerial staff while recommending further courses of action.
• Advise on investment activities and provide strategies that the company should take
• Maintain the financial health of the organisation.
• Analyse costs, pricing, variable contributions, sales results and the company’s actual performance compared to the business plans.
• Develop trends and projections for the firm’s finances.
• Conduct reviews and evaluations for cost-reduction opportunities.
• Oversee operations of the finance department, set goals and objectives, and design a framework for these to be met.
• Manage the preparation of the company’s budget.
• Liase with auditors to ensure appropriate monitoring of company finances is maintained.
• Correspond with various other departments, discussing company plans and agreeing on future paths to be taken.

Requirements

• Proven experience as a Financial Manager
• Experience in the financial sector with previous possible roles such as financial analyst
• Extensive understanding of financial trends both within the company and general market patterns
• Proficient user of finance software
• Strong interpersonal, communication and presentation skills
• Able to manage, guide and lead employees to ensure appropriate financial processes are being used
• A solid understanding of financial statistics and accounting principles
• Working knowledge of all statutory legislation and regulations
• BS/MA degree in Finance, Accounting or Economics
• Professional qualification such as CFA/CPA or similar will be considered a plus

How to Apply:

Qualified and Interested Candidate should forward their current CV/Resume to:

The HR on cv.africashconcept@outlook.com

Insurance Broker

Job brief

We are looking for a competitive Insurance Broker to partake in our business development activities. You will be responsible for finding new customers, promoting and selling our insurance plans.

The goal is to steadily forge long-term relationships to secure the company’s revenues and growth.

Responsibilities

• Invent effective marketing strategies to sell insurance plans to new clients or up-sell to current clients
• Use methods such as networking, cold calling etc to spot opportunities and cultivate trust with potential customers
• Gauge the condition of business or individual customers and discover plans according to their requirements
• Collaborate with clients to introduce them with befitting risk management strategies
• Submit regular reviews of progress to interested parties
• Retain and renew bookkeeping systems, database and records
• Oversee insurance claims to ensure fair dealing and satisfaction
• Accomplish predetermined development goals by obtaining new clients
• Follow the market trends and continuously refurbish knowledge on products and services
• Fulfill all policy requirements

Requirements

• Proven experience as an insurance broker
• Knowledgeable in all types of insurance plans (automobile, fire, life, property, medical etc)
• Basic understanding of computers and statistics
• Results-driven
• Demonstrated ability to present, persuade and eventually sell
• Experience in delivering client-focused solutions and in creating long-lasting relationships
• Valid licence to practice profession
• High school or BSc degree

How to Apply:

Qualified and Interested Candidate should forward their current CV/Resume to:

The HR on cv.africashconcept@outlook.com