We are looking for a Front
office manager to manage our reception area. You will act as the ‘face’ of our
company and ensure visitors receive a heartwarming welcome. You will also
coordinate all front desk activities, including calls, reservations and guests
services.
As a Front office manager,
you should combine a pleasant personality with a dynamic professional attitude
to supervise and lead our team. Our ideal candidate can deal efficiently with
complaints and has a solid customer service approach.
Ultimately, you should be
able to ensure our front desk provides professional and friendly service to our
customers.
Responsibilities
·
Ensure front desk is tidy and has all necessary stationery and
material (e.g. pens, forms and informative leaflets)
·
Train, supervise and support office staff, including
receptionists, security guards and call center agents
·
Schedule shifts
·
Ensure timely and accurate customer service
·
Handle complaints and specific customers requests
·
Troubleshoot emergencies
·
Monitor stock and order office supplies
·
Ensure proper mail distribution
·
Prepare and monitor office budget
·
Keep updated records of office expenses and costs
·
Ensure company’s policies and security requirements are met
Requirements
·
Proven work experience as a Front desk manager or Reception
manager
·
Hands on experience with office machines (e.g. fax machines and
printers)
·
Thorough knowledge of customer service, office management and
basic bookkeeping procedures
·
Proficiency in English (oral and written)
·
Solid knowledge of MS Office, particularly Excel and Word
·
Excellent communication and people skills
·
Good organizational and multitasking abilities
·
Problem-solving skills
·
High School diploma; additional certification is a plus
How to Apply:
Qualified and Interested Candidate should forward their
current CV/Resume to:
The HR on cv.africashconcept@outlook.com
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